Shipping Policy

JAGUA FACTORY will send the products purchased by the User to the address specified by the User for this purpose as long as the said address is within the coverage area communicated by JAGUA FACTORY.
The delivery time starts from the confirmation of payment by the bank, online payment platform, or Credit department of JAGUA FACTORY.
The products will be sent and delivered to the User by third parties (hereinafter "Transport Companies"). By virtue of the foregoing, the User agrees to submit to the delivery policies of the Transport Companies themselves for the shipment and delivery of the products, which are incorporated by reference to these Terms and Conditions of Use.
The term described on the Site is an estimate. In this way, it is possible that such term changes for logistical reasons and force majeure. In the event due to any fortuitous event or force majeure that may delay the delivery of the products purchased on the Site, JAGUA FACTORY will at all times be exempt from any liability.
In the event that the User has not received the products within the period declared by JAGUA FACTORY, he must contact the Company through the customer service centre.
The cost of the freight will be added to the value of the merchandise purchased and will be calculated and informed to the User before confirming the purchase. The cost of the freight may depend on factors such as the total weight of the merchandise, the distance and the type of delivery, and may be modified by JAGUA FACTORY at any time without prior authorization from the User.
At the time of delivery, the person who receives the merchandise will be asked for an official identification (voter's credential, passport, FM2 immigration form or driver's license), so it is required to have this document on hand at the delivery of the purchase.
JAGUA FACTORY suggests that the User verify the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they are asked not to receive the delivery from the Transporting Company and to immediately contact the JAGUA FACTORYcustomer service centre.