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Everything you need to know about our Amazonian Jagua products, orders, shipping and international delivery.

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Frequently asked questions

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What is Jagua and where does it come from?

Jagua is a remarkable natural, plant-based dye derived from the fruit of the Genipa americana tree, locally known as Huito, which grows in the lush rainforests of the Amazon.

For generations, Indigenous Amazonian communities have used this extraordinary fruit for traditional body decoration, creating beautiful, deep blue-black designs that naturally fade over time.

At Jagua Factory, we proudly source our Jagua from the Peruvian Amazon, transforming this ancestral botanical treasure into premium Jagua Powder for modern body art. Today, our products bring the beauty of Amazonian traditions to henna and mehndi artists, temporary tattoo professionals, and creative enthusiasts around the world.

From the heart of the Peruvian Amazon to the hands of artists worldwide — this is the essence of Jagua Factory.

What is the difference between Jagua and henna?

Although both Jagua and henna are plant-based dyes used for temporary body art, they come from entirely different botanical sources and create beautifully distinct results.

Traditional henna, made from the leaves of the Lawsonia inermis plant, produces warm orange, reddish-brown, and brown stains deeply rooted in centuries of cultural tradition.

Jagua, on the other hand, comes from the Genipa americana fruit, native to the Amazon rainforest. It develops into a stunning, deep blue-black stain that resembles the appearance of a real tattoo, without needles or permanent ink.

For professional henna and mehndi artists, Jagua opens up a whole new world of creative possibilities. Its distinctive dark color allows artists to expand their services, create striking temporary tattoos, and offer clients an exciting alternative to traditional henna designs.

Unlike products marketed as "black henna," which may contain PPD (a potentially harmful chemical dye), genuine Jagua is a different, fruit-derived botanical colorant.

At Jagua Factory, we bring the richness of the Peruvian Amazon to artists worldwide through our premium Jagua Powder and Jagua Juice, used to prepare Jagua Gel for beautiful, detailed, and long-lasting temporary body art. Final color intensity and longevity may vary depending on skin type, preparation, application, and aftercare.

Love henna? Discover what Jagua can add to your artistry.

Explore Jagua Powder | Explore Jagua Juice

Is Jagua Factory’s Jagua 100% natural?

Our Jagua is derived from the Genipa americana fruit, naturally grown in the heart of the Peruvian Amazon.

At Jagua Factory, we use advanced freeze-drying technology to help preserve its valuable natural color-forming compounds, creating a highly concentrated Jagua Powder for beautiful, deep blue-black temporary body art.

Authentic Amazonian origins, innovative technology, and exceptional quality — crafted for professional henna and mehndi artists worldwide.

What makes Jagua Factory different?

At Jagua Factory, what makes us different isn't just where our Jagua comes from — it's the advanced technology we use to preserve its extraordinary natural properties.

Our journey begins in the heart of the Peruvian Amazon, where we source fresh Genipa americana fruit, naturally rich in the compounds responsible for Jagua's remarkable blue-black staining properties.

Our greatest innovation is our specialized freeze-drying (lyophilization) process. Unlike conventional heat-based dehydration, this advanced technology removes moisture at low temperatures, helping preserve the fruit's valuable natural color-forming compounds, including genipin and its precursors.

The result is our premium, highly concentrated, freeze-dried Jagua Powder, carefully developed to deliver the intense blue-black color that professional henna and mehndi artists seek for beautiful, long-lasting temporary body art.

Beyond its remarkable staining potential, our Jagua Powder offers exceptional convenience: it requires no refrigeration when properly stored, has an extended shelf life, and allows artists to prepare fresh Jagua Gel whenever they need it. We also offer Jagua Juice for artists who prefer working with the original liquid format.

At Jagua Factory, we combine the botanical richness of the Amazon with modern freeze-drying technology to bring professional artists a premium Jagua experience.

Born in the Amazon. Perfected through innovation. Trusted by artists worldwide.

Discover Our Freeze-Dried Jagua Powder

Is Jagua safe for skin?

Jagua is a plant-based dye derived from the Genipa americana fruit, traditionally used for temporary body art.

Although Jagua comes from a natural source, even natural ingredients can cause allergic reactions or skin irritation in some individuals.

For your safety, we strongly recommend performing a small skin patch test at least 48 hours before full application. Follow the product instructions, avoid irritated or damaged skin, and discontinue use if any adverse reaction occurs.

Your skin's safety is always a priority at Jagua Factory.

Should I choose Jagua Powder or Jagua Juice?

Both deliver the beautiful, deep blue-black stains that professional henna and mehndi artists love. The best choice depends on your needs!

Jagua Powder: Our premium freeze-dried, highly concentrated format. No refrigeration required, extended shelf life, and perfect for preparing fresh Jagua Gel in different batch sizes.

Jagua Juice: Our liquid format, ideal for artists who prefer faster, simpler gel preparation. Requires refrigeration after delivery to maintain freshness.

Two premium formats. One authentic Amazonian origin. Endless creative possibilities!

Shop Jagua Powder →

Shop Jagua Juice →

Do you offer wholesale pricing?

Absolutely! At Jagua Factory, we offer exclusive discounts ranging from 20% to 50% across our products, plus FREE shipping on orders over US$165.

Looking to purchase larger wholesale quantities of Jagua Powder or Jagua Juice than those listed in our online store? We'd love to help! Contact our team at info@jaguafactory.com for personalized assistance and special bulk order options.

Premium Amazonian Jagua. Exceptional prices. Worldwide opportunities!

What payment methods do you accept?

At Jagua Factory, we make international shopping easy, secure, and convenient!

  • Credit & Debit Cards: We accept international payments with Visa, Mastercard, American Express, Discover, and other supported cards. Simply ensure your bank has enabled international online purchases.
  • Pay in Your Local Currency: Use the currency and language selectors in the top-right corner of our store to shop in your preferred currency and language, where available.
  • Digital Wallets: Enjoy convenient payment options such as Shop Pay, PayPal, and Google Pay, depending on availability at checkout.
  • Secure Checkout: Your payment information is protected through secure, encrypted payment processing.

Can't find a suitable payment method for your country? Contact us at info@jaguafactory.com — our team will gladly assist you.

Shop worldwide with confidence at Jagua Factory!

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. We will check its fulfillment status and explain the available options. Changes or cancellation cannot be guaranteed once processing has progressed.

Do you ship worldwide?

Absolutely! Jagua Factory proudly ships to over 100 countries worldwide!

Throughout the year, we deliver our premium Jagua Powder and Jagua Juice to professional henna and mehndi artists, studios, and Jagua enthusiasts across the globe.

We offer reliable international shipping options to help bring the beauty of Amazonian Jagua right to your doorstep.

Can't find your country in our shipping destination list? Don't worry! Contact us at info@jaguafactory.com, and our team will gladly explore the best possible shipping solution for you.

How long will delivery take?

At Jagua Factory, we work hard to deliver your favorite Amazonian Jagua products quickly and reliably, wherever you are!

  • USA Deliveries: Typically 2–5 business days, depending on your location and distance from our distribution center.
  • International Deliveries: Approximately 6–9 days to most destinations worldwide.

Delivery times are estimates and may vary due to customs clearance, local holidays, or unexpected carrier delays.

Need your Jagua Powder or Jagua Juice by a specific date? Contact us at info@jaguafactory.com before placing your order, and we'll gladly help you explore the best shipping option.

How much is shipping?

At Jagua Factory, we make worldwide shipping affordable, with FREE shipping options for our customers!

  • USA Shipping: Enjoy FREE shipping on all orders with no minimum purchase! The only exception is Xanthan Gum, which qualifies for free shipping when purchasing 4 or more units.
  • International Shipping: Get FREE worldwide shipping on orders over US$165.
  • International Orders Under US$165: A shipping fee of approximately US$58 applies, depending on your destination.

Final shipping costs are calculated and displayed at checkout before payment.

Where does my order ship from?

At Jagua Factory, we operate a strategic shipping network to ensure fast, reliable delivery to our customers worldwide.

  • USA Orders: Shipped directly from our U.S.-based warehouse, providing faster domestic delivery within 2–5 business days, with no international customs delays.
  • International Orders: Shipped directly from Peru via DHL Express, bringing our premium Amazonian Jagua products to customers worldwide, typically within 6–9 days.

From our U.S. warehouse or directly from Peru, we make sure your Jagua reaches you quickly, safely, and reliably!

How can I track my order?

At Jagua Factory, tracking your order is easy!

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number and a link to follow your package in real time.

You can also check your order status directly through the live chat on our website, where our team will be happy to assist you.

Can't find your tracking information? Check your spam folder or contact us at info@jaguafactory.com with your order number.

Stay informed every step of the way — from our warehouse to your doorstep!

Will I have to pay customs duties or import taxes?

At Jagua Factory, we want your international shopping experience to be clear and hassle-free!

  • USA Orders: No import duties apply, as orders are shipped domestically from our U.S. warehouse.
  • International Orders: Customs duties, import taxes, and clearance fees may apply depending on your country's regulations, product type, and order value. These charges are the customer's responsibility and are not included in free shipping.

International customers must ensure they have the necessary import documentation and pay any applicable customs charges. Failure to do so may result in delays, additional fees, or package abandonment.

Important: Jagua Factory is not responsible for destination-country import charges and does not refund packages abandoned at customs due to unpaid fees or missing customer documentation, except where required by law.

Need assistance before ordering? Contact us at info@jaguafactory.com.

Can Jagua be imported into my country?

Absolutely! Jagua Factory has successfully shipped its premium Jagua products to over 100 countries worldwide!

We can reach most international destinations unless shipping is restricted by armed conflicts, blocked transportation routes, or specific import regulations prohibiting Jagua products.

Import requirements may vary by country, so we recommend checking your local customs regulations before ordering.

Not sure if we can ship to your country? Contact us at info@jaguafactory.com — we'll gladly help you explore the available options.

From the Peruvian Amazon to the world!

What if my shipment is delayed by customs?

If your shipment is held by customs, act promptly to avoid unnecessary delays and additional storage fees.

Complete any required customs clearance procedures, submit requested documents, and pay applicable import duties or taxes as soon as possible.

Business customers: Make sure all your import permits and required documentation are valid and up to date before ordering.

Monitor your DHL Express tracking updates and respond quickly to customs requests.

Need assistance? Contact us at info@jaguafactory.com with your order number.

Fast customs clearance means faster delivery of your Jagua!

What if my order arrives damaged or incorrect?

At Jagua Factory, your satisfaction matters, and we're here to help resolve any delivery issues!

  • Missing or Incorrect Products: Contact us immediately with your order number so our team can investigate and assist you.
  • Damaged Shipments: Take clear photos of the damaged shipping box and products, document the quantity lost or damaged, and email all evidence to info@jaguafactory.com. Keep the original packaging for inspection.

Important: All issues must be reported within 3 days of delivery. Damage claims cover transportation-related damage only. Claims submitted after this period may not be accepted, except as required by applicable law.

We're committed to supporting you throughout the claims process and helping you recover your losses whenever possible.

What is your return and refund policy?

Your satisfaction is our priority at Jagua Factory!

We proudly stand behind the quality of our premium Amazonian Jagua products with our Customer Satisfaction Guarantee.

If you're not happy with the staining results, we'll give you your money back!

Simply contact us at info@jaguafactory.com within 7 days of delivery, and our team will assist you with your refund request.

Shop with confidence — your satisfaction matters to us!

View Our Return & Refund Policy →

How can I contact Jagua Factory?

Email info@jaguafactory.com. Include your order number when your question concerns an existing purchase, or tell us which product and destination you are considering.

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