Return & Refund Policy
– If the product at time of delivery is spoilt, we will refund all of your money. JAGUA FACTORY is concerned about the satisfaction of its customers.
– You have 7 days to report a problem with the product; after this time, claims or returns are not accepted.
– For a refund please contact us at
Whatsapp: +51 996 142 700
The process for returning the Products will be as follows:
The User must contact the customer service centre of JAGUA FACTORY within the established period requesting the return of the products and providing, name and surname, order number, names of products to be returned, and address in which they will be collected. the products. In the event that the return is due to the fact that the product (s) is defective or it is a different product from the one purchased through the Website, the User must also express said circumstance, as well as mention, where appropriate, the defects of the products, (hereinafter the "Return Request").
Once the Return Request is approved, JAGUA FACTORY may send the User a guide for shipping through the corresponding Transport Company, as well as schedule the date on which the Transport Company will collect the products from the address provided by the User.
The User must, when appropriate, pack the product in its original box or packaging, print and deliver the guide, as well as the Products in their original packaging or box, to the Transport Company on the date programmed for that purpose.
If the payment was made by debit or credit card, the refund will be made through a chargeback on the same card that was used. If the payment was made by other means, the refund will be made through a bank transfer to the User's account.
The User will be reimbursed the cost of the returned products plus the cost of the freight paid by the User for the same.
JAGUA FACTORY is not and will not be responsible for the expenses incurred by those returns that occur without respecting the steps established in the procedure presented in the "Returns" section.
Deadline for refunds in case of cancellation
In case of cancellation of the purchase made by the User in accordance with the section "Cancellation of the purchase of the products" of these Terms and Conditions, JAGUA FACTORY must request a refund from the User for the entire amount paid by the User within the following 7 calendar days from the date of cancellation of the User's purchase.
Deadline for refunds in case of return
Once the products returned by the User have been received, JAGUA FACTORY will review the returned products.
In the event that the products received by JAGUA FACTORY comply with the characteristics established in point 2 of the "Return Conditions" section, the Company will have the obligation to return the money paid by the User within 7 calendar days. from the day JAGUA FACTORY received the returned products.